# Review orders, payments, and receipts

Orders show the current team's billing records, payment status, credited amount, and available invoice or receipt actions.

## Who this is for

Use this guide when you need to confirm a payment, find an order number, or retrieve an available billing document.

## Open Orders and review a payment

1. Open [Orders](/admin/orders).
2. Filter or search for the order number, type, status, or date.
3. Open the order to review its amount, currency, credits, payment method, and status.
4. For a pending or failed eligible order, choose **Pay Now** to retry payment or **Cancel** to stop it.
5. Use the displayed invoice or receipt action when one is available for the completed order.

Orders belong to the current team. Never include payment-card details in a support request.

## FAQ

### Why is there no invoice or receipt on an order?

A document is available only for eligible completed payments; redemption records and unpaid, failed, or canceled orders do not provide one.

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Canonical HTML: https://app.tradegoai.app/docs/orders-receipts
Last updated: 2026-09-12

Related documentation:
- [Understand plans, subscriptions, and credits](https://app.tradegoai.app/docs/plans-credits)
- [Top up credits and redeem a promotion code](https://app.tradegoai.app/docs/top-up-promo-codes)
- [Review AI usage and billing records](https://app.tradegoai.app/docs/usage-billing-records)