# Resolve sign-in, SSO, team, and 403 errors

Most access issues are resolved by signing in with the intended account, confirming the active team, refreshing the product, and requesting the specific missing access.

## Who this is for

Use this guide when you cannot sign in, a product is missing, Smart CRM SSO fails, or a page shows 403.

## Open TradeGo AI and restore access

1. Sign out and sign in again with the intended TradeGo AI account.
2. Check the current team in the platform header and switch to the team that owns the work.
3. Refresh the product page and clear any record filters.
4. For Smart CRM, open it again from TradeGo AI instead of using an old bookmarked CRM session.
5. If 403 persists, tell the team lead the product, record, current team, and action you need.

Do not create another account to bypass access issues. It separates work from the correct team and does not restore permissions.

## FAQ

### Why does Smart CRM return me to TradeGo AI or show 403?

Sign in to TradeGo AI with the intended account, switch to the allowed team, then open Smart CRM again from TradeGo AI. Ask the team lead if access still fails.

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Canonical HTML: https://app.tradegoai.app/docs/sign-in-sso-access
Last updated: 2026-09-30

Related documentation:
- [Understand teams, roles, and product access](https://app.tradegoai.app/docs/team-product-access)
- [Open Smart CRM from TradeGo AI](https://app.tradegoai.app/docs/smart-crm-access-sso)
- [TradeGo AI FAQ and support](https://app.tradegoai.app/docs/faq)