# Draft a customer email reply

Email Reply Assistant turns a selected inbox message into a reviewable reply draft that you can edit, save, or send.

## Who this is for

Use this guide when you handle customer messages from a connected mailbox and want a faster first reply draft.

## Open Email Reply Assistant and create a reply

1. Open [Email Reply Assistant](/admin/email-reply-assistant).
2. Select a connected mailbox and choose **Sync Inbox**.
3. Select a message to load its sender, subject, and content.
4. Choose a tone and output language.
5. In **Knowledge Base Settings**, choose whether product assets, company profiles, or sales playbooks can inform the draft.
6. Generate the reply, then edit it before saving a draft or sending it.

Treat the generated text as a draft. Confirm facts, price, delivery promises, attachments, and recipients before sending.

## FAQ

### What happens if I have not connected a mailbox?

The assistant shows an option to open Integrations, where you can connect an available mailbox before syncing inbox messages.

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Canonical HTML: https://app.tradegoai.app/docs/tool-email-reply
Last updated: 2026-08-31

Related documentation:
- [Find and use products in Tool Market](https://app.tradegoai.app/docs/tool-market)
- [Verify email addresses](https://app.tradegoai.app/docs/tool-email-verification)
- [Add and maintain product assets](https://app.tradegoai.app/docs/business-product-assets)