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TradeGo AI platform overview Get started with TradeGo AI Choose the right TradeGo AI product Prepare your company and product data Navigate TradeGo AI, confirm team access, and change language TradeGo AI glossary Develop potential buyers with TradePilot Work from TradePilot Today Manage development accounts in TradePilot Import potential buyers into TradePilot Use the TradePilot buyer workspace Handle customer replies and prepare quotations Transfer a qualified TradePilot buyer to CRM Manage customers and opportunities in Smart CRM Open Smart CRM from TradeGo AI Create and manage people in Smart CRM Create and manage companies in Smart CRM Track opportunities in Smart CRM Manage tasks and notes in Smart CRM Use Smart CRM lists, boards, filters, and record views Create and manage Smart CRM custom fields Import Smart CRM records from CSV Review Smart CRM import history and errors Create your company workspace Build reusable customer profiles Add and maintain product assets Create sales playbooks Review and manage Personal AI Memory Verify email addresses Optimize content for generative search Draft a customer email reply Create and review social copy Generate product catalogs Analyze a landing page Generate a proforma invoice Research, draft, and publish SEO content Create B2B product image sets Build enterprise video scripts Install and use TradeGo AI Translator Review contract risks with TradeShield Enrich and manage lead ads Create and manage quotations Create videos in Video Lab Format WooCommerce product content Use the Mail Workspace Connect an email account Connect applications to TradePilot Review and troubleshoot application connections Manage your profile and language Understand teams, roles, and product access Understand plans, subscriptions, and credits Top up credits and redeem a promotion code Review AI usage and billing records Review orders, payments, and receipts Join and manage the affiliate program Protect customer data and credentials Resolve sign-in, SSO, team, and 403 errors Research companies and markets with TradeClaw Write an effective TradeClaw research request Review TradeClaw sources and evidence boundaries Manage TradeClaw conversations and saved results Continue and share a TradeClaw research session Understand TradeClaw usage, credits, and limits Find and use products in Tool Market Resolve team and product access issues Manage Subscriptions, Credits, and Billing Records Protect customer data and account credentials TradeGo AI FAQ and support Resolve failed tool runs, missing results, and credit questions

#Review orders, payments, and receipts

Orders show the current team’s billing records, payment status, credited amount, and available invoice or receipt actions.

#Who this is for

Use this guide when you need to confirm a payment, find an order number, or retrieve an available billing document.

#Open Orders and review a payment

Open Orders.
Filter or search for the order number, type, status, or date.
Open the order to review its amount, currency, credits, payment method, and status.
For a pending or failed eligible order, choose Pay Now to retry payment or Cancel to stop it.
Use the displayed invoice or receipt action when one is available for the completed order.

Orders belong to the current team. Never include payment-card details in a support request.

#FAQ

#Why is there no invoice or receipt on an order?

A document is available only for eligible completed payments; redemption records and unpaid, failed, or canceled orders do not provide one.

Last updated: 2026-09-12

Understand plans, subscriptions, and credits

Review the team plan, subscription status, available credits, and the displayed cost before starting a paid action.

Top up credits and redeem a promotion code

Buy a one-time credit pack or redeem a promotion code for the current team.

Review AI usage and billing records

Review completed tool executions and the detailed TradePilot or TradeClaw credit records visible to your account.