Access troubleshooting guide | Sign-in, SSO, teams, and 403 errors

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TradeGo AI platform overview Get started with TradeGo AI Choose the right TradeGo AI product Prepare your company and product data Navigate TradeGo AI, confirm team access, and change language TradeGo AI glossary Develop potential buyers with TradePilot Work from TradePilot Today Manage development accounts in TradePilot Import potential buyers into TradePilot Use the TradePilot buyer workspace Handle customer replies and prepare quotations Transfer a qualified TradePilot buyer to CRM Manage customers and opportunities in Smart CRM Open Smart CRM from TradeGo AI Create and manage people in Smart CRM Create and manage companies in Smart CRM Track opportunities in Smart CRM Manage tasks and notes in Smart CRM Use Smart CRM lists, boards, filters, and record views Create and manage Smart CRM custom fields Import Smart CRM records from CSV Review Smart CRM import history and errors Create your company workspace Build reusable customer profiles Add and maintain product assets Create sales playbooks Review and manage Personal AI Memory Verify email addresses Optimize content for generative search Draft a customer email reply Create and review social copy Generate product catalogs Analyze a landing page Generate a proforma invoice Research, draft, and publish SEO content Create B2B product image sets Build enterprise video scripts Install and use TradeGo AI Translator Review contract risks with TradeShield Enrich and manage lead ads Create and manage quotations Create videos in Video Lab Format WooCommerce product content Use the Mail Workspace Connect an email account Connect applications to TradePilot Review and troubleshoot application connections Manage your profile and language Understand teams, roles, and product access Understand plans, subscriptions, and credits Top up credits and redeem a promotion code Review AI usage and billing records Review orders, payments, and receipts Join and manage the affiliate program Protect customer data and credentials Resolve sign-in, SSO, team, and 403 errors Research companies and markets with TradeClaw Write an effective TradeClaw research request Review TradeClaw sources and evidence boundaries Manage TradeClaw conversations and saved results Continue and share a TradeClaw research session Understand TradeClaw usage, credits, and limits Find and use products in Tool Market Resolve team and product access issues Manage Subscriptions, Credits, and Billing Records Protect customer data and account credentials TradeGo AI FAQ and support Resolve failed tool runs, missing results, and credit questions

Most access issues are resolved by signing in with the intended account, confirming the active team, refreshing the product, and requesting the specific missing access.

#Who this is for

Use this guide when you cannot sign in, a product is missing, Smart CRM SSO fails, or a page shows 403.

#Open TradeGo AI and restore access

Sign out and sign in again with the intended TradeGo AI account.
Check the current team in the platform header and switch to the team that owns the work.
Refresh the product page and clear any record filters.
For Smart CRM, open it again from TradeGo AI instead of using an old bookmarked CRM session.
If 403 persists, tell the team lead the product, record, current team, and action you need.

Do not create another account to bypass access issues. It separates work from the correct team and does not restore permissions.

#FAQ

#Why does Smart CRM return me to TradeGo AI or show 403?

Sign in to TradeGo AI with the intended account, switch to the allowed team, then open Smart CRM again from TradeGo AI. Ask the team lead if access still fails.

Last updated: 2026-09-30

Understand teams, roles, and product access

Confirm the active team, understand why product or record access differs, and request the right help from a team lead.

Open Smart CRM from TradeGo AI

Open Smart CRM through TradeGo AI and understand how your APP account, current team, language, role, and access status control CRM access.

TradeGo AI FAQ and support

Find quick answers about using TradeGo AI and learn what information to provide when you need help with an access, tool, billing, or customer-work issue.