#Manage Subscriptions, Credits, and Billing Records

Use Plans & Subscription to manage a monthly plan, add one-time credits, or redeem a promotion code; use Order Management to review the resulting billing and credit records.

#Who this is for

This guide is for members responsible for the team plan or credit balance, and for members who need to understand when credits are added, carried forward, or expired.

#Understand the Three Credit Sources

Credit source	Payment pattern	Changes the monthly plan?	Record in Order Management
Monthly subscription	Recurring monthly payment	Yes	Subscription
Credit pack	One-time payment	No	Credit Pack
Redemption code	No payment	No	Redemption Campaign

These sources are recorded separately even though their available credits contribute to the same team balance.

#Manage a Monthly Subscription

Open Plans & Subscription to see the current plan, status, available balance, and the next billing or access-end date.

The monthly subscription follows these rules:

1. The plan renews monthly unless it is canceled.
2. The credit allowance for a billing period is issued only after that period’s payment succeeds.
3. Eligible unused plan credits can remain available for up to three billing periods, subject to their assigned expiration.
4. Canceling stops future renewal; it does not end the already-paid period immediately.
5. When the subscription ends, its remaining subscription credits expire. Credits from other valid sources are handled under their own expiry rules.

You cannot start a second subscription while an active subscription is already in place. The plan cards instead show the actions currently available for your existing plan.

#Upgrade or Downgrade

• Upgrade: Select a higher plan. After the prorated payment succeeds, the higher plan becomes active immediately and the difference between the old and new monthly credit allowances is added.
• Downgrade: Select a lower plan. The current plan continues through the paid billing period, and the lower plan starts with the next billing period.
• Pending change: While a payment or scheduled plan change is pending, another plan change may be unavailable.

If the current plan was assigned for a fixed period instead of being automatically renewed, Plans & Subscription shows whether a change can happen immediately or must wait until that period ends.

#Cancel or Resume

Canceling a subscription schedules it to end after the current billing period. You can continue using the current plan until that date, and no new monthly charge is made afterward. If the interface offers Resume Subscription, you can restore automatic renewal before the scheduled end date.

Cancellation is not a refund for the current billing period. Review the Terms and Conditions and Refund & Cancellation Policy for the applicable rules.

#Buy a One-Time Credit Pack

Use Credit Booster in Plans & Subscription when the team needs additional credits without changing its monthly plan.

The currently offered packs are:

Price	Credits added
US$5	200
US$10	500
US$15	1,000
US$35	2,500 + 300 bonus credits

A credit pack is a one-time purchase. It does not create a subscription, renew monthly, upgrade a plan, or extend the plan’s end date. Always use the price and credit amount displayed in Plans & Subscription at checkout if the available offers change.

#Redeem a Promotion Code

Enter the code in Redemption Code in Plans & Subscription. A successful redemption adds the campaign credits and creates a Redemption Campaign record in Order Management.

Redemption rules depend on the campaign:

• each generated code is limited by its own redemption availability;
• a campaign can limit how many times one user may redeem codes from that campaign;
• campaign credits may have an expiration date;
• an invalid, inactive, expired, exhausted, or over-limit code cannot be redeemed.

Redemption credits have no payment amount and do not generate an invoice or receipt.

#Review Orders, Invoices, and Receipts

Open Order Management to review the order number, type, amount, credits, status, and creation time.

• Subscription: Each successful subscription billing period creates its own order record. A completed Stripe order shows View Invoice when Stripe has an invoice document for it.
• Credit Pack: A completed Stripe one-time purchase shows View Receipt when Stripe has a receipt for the payment.
• Redemption Campaign: Shows the credits added and redemption status, but no billing document.

A document button is not shown for unpaid, failed, canceled, or redemption records. Older transactions also may not show a document when the trusted Stripe invoice or payment identifier is unavailable.

#Credit-Arrival Emails

After successful processing, TradeGo AI sends a credit-arrival email for:

• a paid subscription period or upgrade;
• a completed credit-pack purchase;
• a successful redemption.

The email identifies the order and credits added. Subscription emails include the plan and billing period; redemption emails include the campaign and any applicable credit-expiration date. Invoices and receipts are not attached to these emails—open Order Management to retrieve an available billing document.

#Check Costs Before a Product Action

Before starting a generation, research, or batch task:

1. Confirm that you are working in the correct team.
2. Read the credit or cost information shown by the product.
3. Check that the team balance is sufficient.
4. For a large input or batch, run a smaller task first to confirm the setup and result.
5. Review the completed usage before continuing with the next batch.

Only actions that clearly show a charge consume credits. Ordinary browsing and non-billable actions do not consume credits merely because you clicked.

#If Payment or Credits Do Not Match

Check the order status and your credit-arrival email first. If payment succeeded but the order remains pending or the balance did not update, keep the order number and a screenshot of the payment result, then contact support. Do not include a full card number, security code, or other sensitive payment information.

#FAQ

#When Are Monthly Plan Credits Added?

Credits for a monthly plan are added only after the payment for that billing period succeeds. A renewal that has not been paid does not issue a new monthly allowance.

#What Happens When I Cancel a Subscription?

Cancellation stops the next automatic renewal. Your current plan remains available through the end of the paid billing period, and the remaining subscription credits expire when the subscription ends.

#When Does a Plan Change Take Effect?

An upgrade takes effect after the prorated payment succeeds and adds the difference in plan credits. A downgrade is scheduled for the next billing period.

#Where Can I Find an Invoice or Receipt?

Open Order Management. A completed Stripe subscription order can provide an invoice, and a completed Stripe credit-pack order can provide a receipt. Redemption records do not have billing documents.

#Why Can’t I Open Plans & Subscription or Order Management?

Billing pages are available only to members with permission to manage the team wallet or orders. Confirm the current team or ask the team owner for help.