#Track opportunities in Smart CRM
Opportunities organize a potential deal around its customer context, stage, owner, and next work so teams can manage progress without overstating certainty.
#Who this is for
Use this guide when a company or contact has a real commercial opportunity that needs continued sales management.
#Create an opportunity
- Open Opportunities and search for an existing record.
- Select Create when the potential deal is new.
- Use a recognizable name, correct company or customer context, owner, and current stage.
- Save supporting facts in the appropriate fields or linked notes.
- Create concrete follow-up tasks.
#Use list and board views
Use the list to search, sort, and filter opportunities. Use the board to review the pipeline by stage and update a deal through the available controls. A stage is a statement of current progress, not a forecast or promise.
#FAQ
#When should I create an opportunity?
Create one when a customer situation has a real potential deal that needs continued ownership and stage management.
#Can I move an opportunity on the board?
Use the available board or edit controls to update stage, but keep the stage aligned with what has actually happened.
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