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#Track opportunities in Smart CRM

Opportunities organize a potential deal around its customer context, stage, owner, and next work so teams can manage progress without overstating certainty.

#Who this is for

Use this guide when a company or contact has a real commercial opportunity that needs continued sales management.

#Create an opportunity

  1. Open Opportunities and search for an existing record.
  2. Select Create when the potential deal is new.
  3. Use a recognizable name, correct company or customer context, owner, and current stage.
  4. Save supporting facts in the appropriate fields or linked notes.
  5. Create concrete follow-up tasks.

#Use list and board views

Use the list to search, sort, and filter opportunities. Use the board to review the pipeline by stage and update a deal through the available controls. A stage is a statement of current progress, not a forecast or promise.

#FAQ

#When should I create an opportunity?

Create one when a customer situation has a real potential deal that needs continued ownership and stage management.

#Can I move an opportunity on the board?

Use the available board or edit controls to update stage, but keep the stage aligned with what has actually happened.

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